Questions? From file checks and production times to delivery, payment and everything in between – here’s what you need to know!

Can you check my file before production?

✓ Yes! As we are not a fully automated service, our print technicians carefully inspect every file before printing. If we notice any issues, we will get in touch with you.

No robot is sitting there pressing “Print” and hoping for the best. 🤖 A real print technician checks your file before production.

What happens if there is a problem with my file?

No worries. Our print technicians check every file before production. If something looks wrong or could affect the final result, we will contact you before printing.

Can I send you my file and ask if it’s okay before ordering?

Absolutely. If you’re unsure, send it over and we’ll take a look.

How can I make sure my order is handled correctly?

No worries! ✓ We are not a fully automated service and do not use AI chatbots whatsoever.

A real human staff member checks each and every order, reads and answers your emails, and understands your needs.

This is the trustworthy and reliable service you only receive with XEST.

What’s the recommended file format?

We prefer a PDF file with a good resolution of around 300 dpi. For best results, please send print-ready PDF files.

If you need to provide another file format, just contact us and we’ll let you know if it works.

How much is ___ ?

You can check pricing for each item directly in our webstore.

All shown prices already include 20% Austrian VAT and free delivery within Vienna.

So there are no additional hidden costs or fees.

Can I order different sizes / quantities?

Our webstore offers the most common sizes and minimum-quantities.

If you need something unusual or a larger quantity, just contact us for a tailored quote.

Can I pick up my order?

We highly recommend having your order delivered to you for your convenience.

If this is absolutely not possible, we can have it ready for collection at our Vienna central office at an appointed time.

Generally, productions are done at our larger production facility and then delivered directly within Vienna, without passing through our office location.

How long does it take to print?

Live production times are displayed at the front of our webstore.

In general, all items that you can order online are ready within 24-48h. Some items also offer a same-day option on the product detail page.

During times of high demand, production times may take longer. If so, this will be clearly stated on the webstore front.

If our store is closed due to holidays or maintenance, this will also be clearly shown on the webstore front.

Do you deliver on-site to the venue?

Yes! For some events and conferences, we have an agreement allowing us to enter the venue and deliver on-site.

If we do not have such an agreement, please meet us on-site before the entry/security check at an appointed time.

Please email us about this and leave your mobile phone number so we can coordinate the delivery.

Can I come to your office for printing?

No. Productions are not handled at our Vienna central office, and we do not handle walk-in clients.

I have no idea what paper/material I need. Help?

That’s what we’re here for.

Tell us what you want to print and how it will be used, and we can recommend a suitable option.

How fast do you reply to emails?

Very fast (!) sometimes even within minutes or a few hours.

Definitely within 24h.

What payment methods do you accept?

Credit card only. Payment is processed safely and securely through our webstore.

Can I call you to discuss something?

Yes! You can call us from 10am until 2am Vienna time.

Vienna time zone: CET (UTC+1) | Summer (DST): CEST (UTC+2)

I have a larger print order. Can you help?

Absolutely. Just contact us and we will prepare a tailored quote for you.

My file is larger than 35 MB. What should I do?

You can simply upload it to any file-sharing service such as WeTransfer, Google Drive, OneDrive, etc. and send us the link.

There is a field during the ordering process where you can enter the share link.

Please note: if you send us a private/shared file, make sure to grant access to info@xest.com so that we can access it.

Can you print in custom or US formats?

Yes, depending on the product and material.

If you need a specific custom size that is not available in the webstore, contact us and we’ll check what we can do.

Can you deliver to a hotel within Vienna?

Yes! We specialize in hotel deliveries.

Just let us know the guest name and check-in date, and we will arrange the delivery timing accordingly.

Do you offer shipping outside of Austria?

Yes. Within the EU, we can deliver with UPS.

Can you deliver to my client?

Yes! We can deliver directly to your customers in Vienna.

You will receive a signed proof of delivery.

Can you deliver today?

Yes! We have a same-day option for the majority of our printing products offered via the webstore.

Handling times can be as short as a few hours, and we can deliver even very late at night for orders placed in the afternoon.

Do you deliver on Saturday / Sunday?

Yes! We deliver on weekends and federal holidays too.

Can I request discrete packaging / labeling?

Yes. Please mention this in the notes at checkout and we will take care of it.

Do you offer design services?

We are primarily a commercial printer, so files should generally be supplied print-ready.

If you are unsure whether your file is suitable, send it to us and we’ll be happy to take a look.

I need it yesterday. Can you help?

We cannot actually print yesterday. 😄

But same-day production and late delivery are available for many products.

Give us a call or email us and we’ll see what we can do.

Can I order now, pay later?

No. We do not offer payment after delivery or “auf Rechnung”.

All orders must be paid in full when ordering.

Do you print large-format posters?

Yes! We specialize in professional commercial printing, including large-format posters, scientific posters, event graphics and much more.

This is my first time printing a scientific poster. Can you help?

Yes! Please take a look at our very detailed Poster FAQ here.

And of course, you can always email us with your questions too.

Who is XEST?

XEST Nimmerrichter is a local printer based in Vienna, Austria.

We are proud to provide quality printing services to local and international clients for over 40 years, since 1986.

We handle everything from commercial printing for venues, scientific conferences, trade shows and events, to delivering all types of printed materials directly to you or your customers in Vienna.

From the first idea to the final printed product, you can rely on us for all your commercial printing needs.

Is XEST trustworthy?

Operating reliably since 1986, XEST has built a multi-decade reputation for excellence in the European B2B and printing sectors.

We hold a top-rated 5/5-star rating on Google, backed by consistent praise from international event managers, conference attendees and corporate clients.

Do you price-match?

No.

There are a few print houses in Vienna trying to copy and mimic our products and services, but they never reach our level of top-tier quality.

So we are un-matched.

With us, you can rest assured about getting a hassle-free, professional result rather than a job where corners are cut somewhere along the way.

Do you offer ECO printing?

Yes! We put a lot of effort into keeping our production environment-friendly.

We use solar energy and hydropower, as well as solventless, organic and vegan printing inks with 0% heavy metals.

We also use CO₂-neutral and FSC-certified print papers.

Reduce – Reuse – Recycle.

We do our best to contribute to a better environment!

You can also help a lot with your print design. Check out our ECO Guideline here.